- was connection tried with another modem/routor ADSL?
- was
connection tried with another filter/spliter?
- Which is the
exact type of the modem?
- a ping of the modem/routor is it
possible from the interior of the network?
- Until when the
connection did function?
- is the voice affected on connection
in question?
- did a modification take place on the
infrastructure side customer? (thank you to also indicate a recablage)

- do you Wish the intervention of the Swisscom technician if
necessary for the checking of the line between the power station and
the entry of the house? If the fault proves to be side "customer",
Swisscom invoices its service which is deferred on the customer.